Terms & conditions


The general terms and conditions of sale are applicable to all our sales even if the original general conditions of sale are in French. Down here, you will find a translation (French to English). The original one, in French, is available here.

1. Application

These general conditions of sale govern the contractual relationship between the company Melody Nelson SRL, and the customer, accepting these general conditions of sale.
These general conditions of sale specify in particular the conditions of order, payment and delivery of any products ordered by the customer.
The customer acknowledges having previously read these general conditions of sale and accepting them without restriction, and commits himself upon validation of his order with Melody Nelson.
Any order made with Melody Nelson implies acceptance of these general conditions of sale and invoicing. By signing the order form, the customer expressly declares that they accept them without reservation.
These conditions can be modified at any time by the company, the applicable conditions being those in force on the date of the order. All prices are indicated including VAT.

2. Vendor

Melody Nelson SRL, identified under company number BE0738.467.928. - RPM: Liège, division of Namur
Headquarters: Avenue des Acacias 99, 5101 Erpent
Address: Place des Jardins de Baseilles, 25 box 11 - 5101 Erpent (Namur)
Email address: contact [at] melodynelson [dot] be

3. Purpose and formation of the purchase order/sales contract

The customer makes his choice among the models of dresses which are presented to him in store and on catalog. Once their choice has been made, the customer places an order with Melody Nelson through the establishment of an order form.

The signed purchase order and / or the payment of the deposit constitute (s) a sales contract.
By this contract, the customer purchases the goods and items listed on the order form. This sales contract is definitively and irrevocably formed by affixing his signature to said document. The goods subject to the sale and the delivery conditions may not be changed, except with the prior agreement of Melody Nelson.

This order form includes the name of the bride-to-be, the date of the wedding, the date of the first fitting, the name of the model (the modifications being noted on the order form or the attached technical sheet), the size (the measurements are referring to the measurement table of the brand concerned), the desired delivery date and the price of the dress ordered.

By signing the order form, the customer acknowledges the accuracy of the measurements contained therein taken in store. The customer acknowledges being fully aware that in the event of a change in the measurements (including in the case of pregnancy) between the time of signing the order form and the time of delivery, the resulting costs will be charged. his load.

It is expressly agreed that the photographs of the products published on the site of Melody Nelson or of the designer / brand represented, the brochures, brochures and other media and descriptions intended to present said products and indicating their name have no value. contractual. The responsibility of Melody Nelson can not be engaged in any way concerning them, only the visual elements possibly attached to the order having binding value.

In addition, the taking of photos is authorized during the fittings leading to the order. However, these photos will have no contractual value. Some details may differ between try-on models. Given the size ordered (different size between the fitting model and the model ordered) and given the fact that the fitting models can change over time: successive fittings, direct light exposure, suspension for several months, etc.

3 bis. Online sale of accessories

In case of purchase on our
eshop, you have a legal period of 14 days from the date of receipt of your order, to return the product to us. Under no circumstances can a damaged or worn product be returned or refunded. For more information, please see our return conditions.
N.B. Customs, shipping and/or return costs for countries outside the European Union are the responsibility of the customer.
No returns or refunds for sale products from our

4. Alterations and modifications subsequent to the order

It is agreed that the unit price appearing on the order is "inclusive of all taxes" (taxes incl.) and does not include any alterations to be made to the dress.
Any modification requested by the customer after the date of the order, whether concerning the materials used or the model or the measurements thereof will be invoiced in addition, according to the estimate submitted by the seamstress of Melody Nelson to the customer.
If there is a disagreement on the price of these changes, the dress will be made in accordance with the original order and the relationship with Melody Nelson will end. The customer will then take care of making his own contacts in order to adjust his dress accordingly.

5. Prices and payment terms

The price that the customer agrees to pay is the price including tax appearing on the order form, expressed in "Euros". Any change in the applicable VAT rate will be reflected in the prices of the items ordered.

It is specified that the amounts mentioned on the website under the name “Price range” are purely indicative. Melody Nelson reserves the right to adapt them at any time.

A deposit of 70% is requested when ordering (when signing the order form). The remaining 30% will be requested upon final receipt of the dress or within two (2) months (calendar) of receipt of the dress at the showroom. The customer can also decide to pay the full amount when ordering. In the event of an express order (less than 5 months before the wedding), the customer will be asked to pay the full amount at the time of the order.

It is expressly agreed that the sums paid will be in the nature of down payments, and not down payments. In the event of cancellation, all deposits paid will not be returned.
Payments are made by credit card (Visa, MasterCard), by bank transfer via the smartphone application directly at the showroom (not a posteriori) or in cash directly at the showroom (cash). In all cases, the customer will receive, within 48 hours, an invoice in PDF, by email.

It should be noted that the dress will only be delivered to the customer upon payment of the balance in full. Once the dress arrives, an appointment will be made to collect it. In the event of the customer's no-show, the balance will remain due. In the absence of total regularization within 10 calendar days, a formal notice of payment will be sent.
Any amount or invoice not paid by its due date will result in the application of late payment penalties. The rate of these penalties will be equal to the
interest rate.

6. Terms of cancellation

The sale remains firm and final and cannot be canceled or reimbursed, including in cases of force majeure. The following conditions will be applied in all cases.

In the event of cancellation of the wedding and request for cancellation of the order by registered letter, with acknowledgment of receipt, after signing the order form, the customer will be asked to pay the remaining balance, plus any alterations made as well as the accessories ordered beforehand.

For try-on models purchased through direct sale, no refund will be granted; whatever the case.

7. Guarantees

By taking the items, the customer acknowledges that they meet the specifications of the order and do not contain any apparent defect. Any complaint concerning the defects of the delivered products must be made before their removal from the showroom.

Intervening as an intermediary, the company Melody Nelson cannot be held responsible for manufacturing defects or damage suffered during transport. In the event of a claim recognized as well-founded or on its own initiative, Melody Nelson undertakes to do its utmost to obtain the replacement of the disputed items in accordance with the specific regulations of each of the brands represented / each of the designers represented.

The company Melody Nelson cannot be held responsible for delays in delivery if these are attributable to the designers / brands represented or if these are attributable to the customer, resulting for example from requests for changes to the late order, even if said requests. would they be accepted without reservation by the company.

Melody Nelson cannot be held responsible for any change in size or measurements from those mentioned in the order form.

For the maintenance of the fabrics, advice can be given by the company. Melody Nelson cannot under any circumstances be held responsible for any alterations to the fabrics after cleaning; especially if the latter was not made by us.

Mélody Nelson declines all responsibility for any damage that may occur once the outfit has left its premises.

8. Intellectual property

All elements of the Melody Nelson site are and remain the intellectual and exclusive property of Melody Nelson; unless otherwise stated (see NB below).
No one is authorized to reproduce, use, redistribute, or use for any purpose whatsoever, even partially, elements of the site whether they are software, visual or sound.
Any single or hypertext link is strictly prohibited without the written consent of Melody Nelson.

9. Litigation

These conditions of online sale are subject to Belgian law.
In the event of a dispute, jurisdiction is attributed to the competent courts, notwithstanding the plurality of defendants or call in warranty.

All images presented on this site belong to their respective author. Non contractual images.

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